3rd Line Network Analyst – Hertfordshire or Midlands

  • Term: Permanent
  • Location: London, UK
  • Salary: £55,000
  • Job Reference: R/044585

My client are looking for a solid 3rd Line Network Analyst to work in Hertfordshire or East Midlands. Please see below duties and requirements:

Main Responsibilities

Technical 80%

” Fault Management – In depth Call and incident Management – Customer facing

” Escalations – Ensure the right technical level input is provided for all assigned escalations

” Mentoring – Provide mentoring to 2nd line analysts to ensure an increase in technical skills

” Service Integration – Provide technical leadership in the implementation/take on of new customers and services

” Service Design – Support the Operational and Design Architects to provide a customer design that meets customer and Computacenter requirements

” Changes – Manage and implement all Non Standard and Standard Technical requests

” Pro Active – Provide technical leadership in all proactive tasks, identifying gaps and providing solutions that meet Computacenter and customer expectations

” Tooling – Integrating Computacenter tools into customer environments

Administration 20%

” Documentation – It is critical for all customer documentation to be kept 100% up to date.

” Participate in team and sector meetings

” Utilise the business tool suite to manage day to day tasks

” Ensure accurate completion of all incident records and associated paperwork

” Updating – the call management system as required

” Reporting – Assist with SLA reporting when required

” Security – Adhere to customer and Computacenter Security Policies

” Worksheets – Update accurately worksheets and system pricing tools as documented

The Ideal Candidate

” Must be able to undertake SC clearance

” Relevant technical qualifications such as

” CCNP R&S/Security or relevant experience (Highly desired)

” Solid understanding of Data Centre deployments (desired)

” Firewall Technologies (Cisco ASA, Juniper)

” Checkpoint – CCSA/CCSE

” Understanding of proxy technologies (Ideally Bluecoat)

” Load balancers (Citrix Netscalers, F5, Cisco ACEs,).

” Authentication technologies (Ideally Cisco TACACS and/or RSA)

” Experience in a 3rd Line Support capacity, with demonstrable experience of resolving incidents for multiple customers

” A broad technical knowledge of Cisco Technologies, Juniper (LAN/WAN) and a good overall understanding of Firewalls.

” Good understanding of IT Networks infrastructure

” Ability to work on own initiative, address and resolve problems in a pressurised environment.

” Ability to resolve incidents in the Network environment used by the customer

” Excellent organisational skills, able to take a methodical approach to service issues

” Contributes to, supports and works within the team

” Excellent communication and interpersonal skills

” Able to work under pressure

” Good customer skills

Skills Desired:

” Technical knowledge of Cisco, Juniper, firewalls

” Relevant technical qualifications, i.e. CCNP networks

” Experience of working in a NOC environment.

” Good understanding of ITIL

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