My client are looking for a solid 3rd Line Network Analyst to work in Hertfordshire or East Midlands. Please see below duties and requirements:
” Fault Management – In depth Call and incident Management – Customer facing
” Escalations – Ensure the right technical level input is provided for all assigned escalations
” Mentoring – Provide mentoring to 2nd line analysts to ensure an increase in technical skills
” Service Integration – Provide technical leadership in the implementation/take on of new customers and services
” Service Design – Support the Operational and Design Architects to provide a customer design that meets customer and Computacenter requirements
” Changes – Manage and implement all Non Standard and Standard Technical requests
” Pro Active – Provide technical leadership in all proactive tasks, identifying gaps and providing solutions that meet Computacenter and customer expectations
” Tooling – Integrating Computacenter tools into customer environments
” Documentation – It is critical for all customer documentation to be kept 100% up to date.
” Participate in team and sector meetings
” Utilise the business tool suite to manage day to day tasks
” Ensure accurate completion of all incident records and associated paperwork
” Updating – the call management system as required
” Reporting – Assist with SLA reporting when required
” Security – Adhere to customer and Computacenter Security Policies
” Worksheets – Update accurately worksheets and system pricing tools as documented
The Ideal Candidate
” Must be able to undertake SC clearance
” Relevant technical qualifications such as
” CCNP R&S/Security or relevant experience (Highly desired)
” Solid understanding of Data Centre deployments (desired)
” Firewall Technologies (Cisco ASA, Juniper)
” Checkpoint – CCSA/CCSE
” Understanding of proxy technologies (Ideally Bluecoat)
” Load balancers (Citrix Netscalers, F5, Cisco ACEs,).
” Authentication technologies (Ideally Cisco TACACS and/or RSA)
” Experience in a 3rd Line Support capacity, with demonstrable experience of resolving incidents for multiple customers
” A broad technical knowledge of Cisco Technologies, Juniper (LAN/WAN) and a good overall understanding of Firewalls.
” Good understanding of IT Networks infrastructure
” Ability to work on own initiative, address and resolve problems in a pressurised environment.
” Ability to resolve incidents in the Network environment used by the customer
” Excellent organisational skills, able to take a methodical approach to service issues
” Contributes to, supports and works within the team
” Excellent communication and interpersonal skills
” Able to work under pressure
” Good customer skills
” Technical knowledge of Cisco, Juniper, firewalls
” Relevant technical qualifications, i.e. CCNP networks
” Experience of working in a NOC environment.
” Good understanding of ITIL