My client is looking for a Firepower Engineer, your primary responsibility will be to provide 3rd line technical support to customers. You would be required to troubleshoot, resolve security issues and find faults on Cisco firewall devices including Firepower and ASA.
You will be making a critical contribution to the on-going success of a thriving Operations Centre. Your responsibilities will cover the support of our client’s fully managed and telephone support customers as well as their own internal networks and Datacentres. Whilst the role is primarily R&S you will also be the expected to lead on any Firepower/ISE related issues.
Provide 3rd line technical support for all Cisco network and security customers (internal and external), trouble shooting, diagnosing and resolving incidents to their conclusion, ensuring adherence to agree SLAs and escalating to the vendor where required
Take the technical lead on any Firepower and ASA related issues for customers (both internal and external) and ensure knowledge share with the wider team
Design and implement configuration changes on behalf of customers, following the relevant change management process
Liaise with other Operations Centre engineers and 3rd Party suppliers for issues around networking and security issues outside of Cisco technologies i.e. Check Point
Contribute to the design of new fully managed customer solutions, advising the Technical Architect team where required
Assist with the onboarding of new Managed customers (both Greenfield and existing site solutions).
Provide Service Managers with technical support during customer escalations
Additionally, you’ll be required to take part in an on-call roster (one week in four)
Skills & Experience
Proven expertise in the set up and troubleshooting of:
Cisco 5K 7K and 9K
Background working in an Operations Centre / NOC / customer support environment (internal or external).
Well organised with the ability to be able to prioritise workload
Solarwinds or similar network monitoring tools