German speaking Client Services Manager

  • Term: Permanent
  • Location: London, UK
  • Salary: £45,000
  • Job Reference: R/045503

Millions of users. Billions of tags. Countless moments of discovery. These guys bring a unique brand of magic to millions every day. It’s their people – their imagination, skills and ideas – that shape their future, and help them make the impossible come to life. Bring them your vision, and it’ll be you creating the wow moments that excite people across the world.

Role Scenario

These Guys provide advertisers with unparalleled opportunities to connect with consumers in new and exciting ways. Their advertising product is evolving in ways it hasn’t done before, and Client Services team need to be able to pivot quickly to support that.

They are seeking a Client Services Manager to join their rapidly growing International Ad Sales team. This is a critical role in the sales process there and encompasses pre and post sales campaign support, administration through to reporting. The role will provide overall support to the International Client Services team and will support the Connect team and all in-app media products.

As a Client Services Manager, you will work closely with the wider Sales team business and partner with other business areas to build, develop and nurture relationships with their current and future clients; communicating known issues, evaluating performance, improving education, and driving repeat business. It’s an important role but the potential rewards are huge; your work will form part of a product that is enjoyed by millions of people.

Where Does The Role Sit?

You will be working within the sales team and reporting into their Senior Client Services Manager in London, you will collaborate with the Sales organisation and the wider business on a daily basis.

What Will You Do?

Sales Support

” Be as a principal liaison between the client and their internal teams to ensure all elements of the process run smoothly.

” Provide 1st class support to clients throughout the pre & post-sale process by actively participating in client meetings, navigating and influencing agencies and advertisers, and guiding clients through creation and execution of the best mobile experiences.

” Assist the Sales team with the management of opportunities and deals in the Salesforce CRM system.

Campaign Management

” Understand brand strategy and be able to articulate their positioning within that strategy

” Articulate ‘best practices’ to client and guide them through the education process. Upsell existing clients on new products and features.

” Manage the ideation, creative process, execution, and reporting of Connect campaigns as well as media campaigns.

” Be knowledgeable of technical developments and platform capabilities and be able to troubleshoot and help advise clients and resellers on best practice.

” Work closely with Ad Operations teams to manage the in-app media campaign implementation process, ensuring the smooth running, optimization and co-ordination of media campaigns. Keep all teams aware of inventory restraints and potential issues.

Reporting /data analysis

” Pro-active interest in what is trending in the Charts and help sales with the data aggregation for pitches and clients.

” Take ownership of reporting across all products using the tools currently available.

” Daily updates of global and team trackers so team has full insight of volumes, scope of projects and brands we are working with.

” Interpret, articulate and formulate client analysis and success stories in post-campaign recap decks. Produce campaign summaries and analysis of campaign performance.

” Stay ahead of technical developments in the sector, being open to and embrace change as new systems and reporting tools become available.

Experience: Required

” Fluent in German and English

” Minimum 3-4 years relevant experience in similar areas/roles (preferably at a digital agency or within a sales organization).

” Online media and/or mobile experience required.

” Keen attention to detail in execution and forms of communication.

” Ability to multi-task and prioritise projects accordingly.

” Passionate about ensuring world-class customer service to clients.

” Effectively communicate between internal departments and work well with different personalities.

” Ability to think high-level about product strategy and vision.

” Flexibility within an ever-changing/evolving, fast-paced, yet thrilling world of digital and emerging media.

” Eagerness to learn about the company, industry, and clients.

” Proficient with MS Office products, especially PowerPoint, Word and Excel.

” Desire and ability to contribute ideas to brainstorms.

” Creative know-how, Photoshop skills a plus.

If this has peaked your interest I would love to hear from you. Please drop me your CV through to Georgina[email protected] and let’s chat further.

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