Program Director

  • Term: Permanent
  • Location: Berlin, Germany
  • Salary: Negotiable
  • Job Reference: 4697

Our client believes that great UX can change the world. It all starts with awesome people, carefully hand-picked projects and crafting a work environment that inspires brilliant, meaningful work. They are looking for a…

PROGRAM DIRECTOR (m/f) in Berlin

As Program Director, you will have a crucial role in managing and delivering complex engagements to multi-million dollar portfolio level clients. You will oversee and direct multiple projects with different teams at the same time.

Your responsibilities:

  • Actively manage multi-million dollar portfolio-level clients and grow accounts significantly on an annual basis
  • Manage complex engagements from kickoff to final delivery (e.g. resourcing, internal/client kick off, status calls & meetings, reports, reviews/iteration sessions, co-creation workshops, delivery meetings, etc.)
  • Network within client organizations and become a trusted point of contact for all strategic customer experience & user experience work for the client
  • Be the clients’ point of contact for all issues related to managing the relationship
  • Update the resourcing situation on a daily basis based on potential client change requests or staffing adjustments
  • Closely co-operate with the entire design organization to ensure that projects are properly resourced and all risks are properly managed
  • Manage portfolio-level customer financials including retainers, overall individual project budget, work estimates, profitability, and revenue forecasts and invoicing
  • Ensure that quality standards are met according to the clients delivery principles

Your qualifications:

  • 8+ years of experience in client services environment growing accounts in an agency or management consultancy
  • Strong track record of successfully managed accounts that have grown on an annual basis
  • Strong understanding of Customer Experience & User Experience and what is required to deliver projects successfully to clients
  • Strong communication, presentation & networking skills
  • Creative thinking & analytical capabilities to build customer experience and user experience solutions on a strategic level for clients
  • Ability to work on multiple projects simultaneously
  • Excellent time management, financial management & leadership skills
  • Proven ability to multi-task, work with tight deadlines and prioritize tasks
  • Ability to identify new business opportunities during client engagements
  • Strong “can do” service attitude towards clients
  • Speak and write both in German and English

Does this sounds like your dream job? Get in touch with us to find out more!

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