Senior Service Designer

  • Term: Permanent
  • Location: London, UK
  • Salary: £75,000
  • Job Reference: R/043097

My client is an international design management consultancy, transforming businesses through a customer-centred approach to design. They’re looking for a Senior Service Designer to join their team in the London office. As well as having a cool and progressive company culture; the team are strategic like-minded people working in unison to produce awesome ground breaking work that they all believe in.

As a Senior Service Designer, you will help apply strategic thinking to deliver end-to-end user experience solutions and also help define customer needs to delivering concepts. They want someone to effectively drive the strategic relationship of current and new accounts, demonstrating expert knowledge while supervising and overseeing the day-to-day work of multiple teams.

Additionally, they’re looking for somebody who will fit in their team, therefore enthusiasm and attention to detail is crucial. You will also be comfortable giving direction to less experienced team members, at the same time effectively prioritising your own activities.


– Lead teams to deliver high-quality work per proposal/SOW, working with the Client Director,

Managing Consultant and Program Manager

-Planning and conducting design research including ethnographic studies, contextual enquiry, one-to-one interviews, service safaris and heuristic analysis.

-Managing and planning workshops through a proposition, service definition and customer experience mapping.

-Frequently refining & applying service design methods.

-Attending one service design event every quarter.

Key skills:

-Strong creative intuition and able to deliver ground breaking conceptual thinking.

-Profound understanding of design in general and very comfortable with related design disciplines like Visual Design, UXD, IA, UI design, Spatial Design, Business Design, Organisation Design

-8 years+ in Service Design

-Great negotiation skills

-Commercial acumen

– A bachelor’s degree or a masters is desirable

This is a great opportunity to work with experts in their field and is a great agency to help further your career in service design.

If you are interested in working for this ground-breaking agency or just interested to see what the UX job market is offering drop me a line on [email protected]

Apply for this position now

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