Shopper Journey: The Path to Customer Delight

Have the passion for retail design, UX and technology? Learn how to create positive emotional reactions through your work…

Have a passion for retail design, UX and technology? Ever wanted to create positive emotional reactions through your work in developing the shopper journey?

COGS Hong Kong office and FITCH, the global leading brand and retail consultancy, will bring you << Autonomous Stores: How technology is transforming the brick and mortar retail experience>>.

Join us for this insightful session on the 25th October 2018, 7PM-9PM at the inspiring co-working space, .

The Garage Society
33 Des Voeux Road
8F & 9F

The nearest MTR station is Central. Use Exit B2 to access Des Voeux Road.

Seats are limited.

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*If you are unable to attend the event but would like to stay up-to-date with the latest tech events, join the HK Techneeks here at Meetup to be in the loop for future events like this.

Speakers for the night

Our presenter for the evening is FITCH Hong Kong’s Technology Director, Marc Lamothe – Scroll down for his profile.

He will explore the advent of staff-less stores like Amazon Go, how they impact the shopper journey, and what it means for the overall retail landscape. You can read more about him and what he has worked on so far at the bottom of this page.

This session initially featured FITCH Hong Kong’s Strategy Director, Stephen Pill as a presenter. Due to last work schedule, he is unable to be present at the talk. However, Marc will cover his part, having worked closely with him on projects.

There will still be both technical and creative elements which would equip you to be a well-rounded engineer or designer.


About our Partners

Designing the future. FITCH transforms consumer experience and accelerates business success. We deliver seamless solutions by combining the physical, human and digital elements of a brand to create unique experience signatures.
FITCH is a leading global retail and brand consultancy with an integrated offer of strategy, design and implementation, which enables us to deliver across all touchpoints. We do this for clients that include Fossil, Pricerite, Bulgari and Swire Properties. FITCH is a WPP company (NYSE).

About Garage Society
Founded in 2014, Garage Society offers flexible workspace solutions and business supports to the new generation workforce across Asia, including events, hiring, internship and investment. We also facilitate and promote collaboration opportunities through our online community platform and we are committed to being a responsible business through our ethical approach and CSR initiatives.


About the Speaker

Marc Lamothe

Marc heads his hand-picked technical team who are responsible for implementing digital delivery across various touch-points (web, mobile, interactive). He has extensive experience managing all phases of Fitch’s creative software life-cycle, from project planning to development to quality assurance and post-delivery support.

He brings a methodical, engineering-led approach to projects. Having begun his career as a developer, his responsibilities evolved to include solution architecture and client-facing project management roles. He’s comfortable in both technical and non-technical domains, and able to act as a translation bridge between highly technical teams and non-technical stakeholders.

Marc has been delivering cutting-edge interactive digital applications to customers for over 15 years.
Since joining FITCH in 2011, he has managed the digital delivery for pillar clients such as GE, BNY Mellon, LYNK & CO, Dubai Airports, Intel, InvestHK, Qatar Airways and Swire Properties.

He has extensive knowledge of the digital landscape, understanding from a technical perspective how competitor brands develop their digital platforms.


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