Customer Success Manager

  • Term: Permanent
  • Discipline:
  • Location: Hong Kong
  • Salary: HK$ 30,000 - 40,000

HK$ 30,000 – 40,000 (OTE 54,000 – 63,000)

Our client is a booming MarTech company that is receiving awards and growing globally. Their software is helping marketers to drive growth across the funnel and it’s doing this real time.

We are looking for a Customer Succes Manager with the drive to create and build client relationships with experience in a SaaS company.

Your Responsibilities:

  • Be the bridge between the clients’ needs and the technology
  • Understand and match the clients’ expectations
  • Service the clients in such a way they get the fullest out of the technology
  • Develop key account plans to identify opportunities and deliver value
  • Establish a trusted advisor role to build and maintain a strong relationship
  • Design strategies to help clients reach their objectives
  • Use your understanding of clients needs and the market to develop new product ideas

Your Profile:

  • Some experience with digital marketing in a customer-oriented position
  • You have a service mindset and want to improve the clients’ experience through building strong relationships
  • You are comfortable picking up the phone and able to communicate clearly, positively and constructive
  • An eye for detail and ability to act on it will get you far in this role
  • You are always looking to improve the relationship with the clients
  • To deliver the highest possible quality, you know how to test and improve digital solutions

Are you getting excited by the idea of working in an international, diverse and inclusive environment with future career opportunities like relocation? Our client is organized as a fast-paced start up, treasure a growth mindset and offer many ways to keep you learning and growing.

Are you a social creature that gets great satisfaction out of supporting others to great success? Email me now and we discuss the details: [email protected]

Apply for this position now

Simple Share Buttons