Customer Success Manager

  • Term: Permanent
  • Location: Singapore
  • Salary: Negotiable

About the job

Our client is a growing Martech service platform with an APAC presence and they are looking for a dynamic and highly motivated Customer Success Manager to join their Singapore team!

Requirements

  • Working directly with your clients to fully understand and plan for their immediate, near, and long-term campaign goals
  • Managing the day to day relationship with clients to make sure they stay satisfied
  • Leading client business reviews and communicating effectively the company’s results, optimizations, efficiencies, and further capabilities
  • Solving issues and concerns raised by clients and continuously feeding back to our Product team to ensure the tool is aligned to client needs
  • Add strategic value to the clients’ long term growth
  • Partner closely with the on-boarding and sales team to ensure that the onboarding of new clients is accomplished in a timely and efficient manner
  • Stay in-tune with the cutting edge of the marketing industry and develop into a subject matter expert on dynamic creative and future capabilities

Who are you?

  • You have at least 2-5 years of direct industry (programmatic, MarTech, agency, or digital marketing) experience
  • You have a high level of communication and networking skills
  • You have experience using DCM and/or Facebook Manager
  • You are organized, can multitask, and always deliver to a high standard
  • You are a self-starter with a great attitude.
  • You thrive under pressure and are comfortable with fast-paced growth
  • You are driven to make your mark on the industry and keen to learn

If this sounds like you, apply directly to [email protected]!

Due to the current pandemic situation, we can only consider profiles based in Singapore.

Apply for this position now

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