Program Director

  • Term: Permanent
  • Location: Berlin, Germany
  • Salary: Negotiable
  • Job Reference: 4697

Our client believes that great UX can change the world. It all starts with awesome people, carefully hand-picked projects and crafting a work environment that inspires brilliant, meaningful work. They are looking for a…

PROGRAM DIRECTOR (m/f) in Berlin

As Program Director, you will have a crucial role in managing and delivering complex engagements to multi-million dollar portfolio level clients. You will oversee and direct multiple projects with different teams at the same time.

Your responsibilities:

  • Actively manage multi-million dollar portfolio-level clients and grow accounts significantly on an annual basis
  • Manage complex engagements from kickoff to final delivery (e.g. resourcing, internal/client kick off, status calls & meetings, reports, reviews/iteration sessions, co-creation workshops, delivery meetings, etc.)
  • Network within client organizations and become a trusted point of contact for all strategic customer experience & user experience work for the client
  • Be the clients’ point of contact for all issues related to managing the relationship
  • Update the resourcing situation on a daily basis based on potential client change requests or staffing adjustments
  • Closely co-operate with the entire design organization to ensure that projects are properly resourced and all risks are properly managed
  • Manage portfolio-level customer financials including retainers, overall individual project budget, work estimates, profitability, and revenue forecasts and invoicing
  • Ensure that quality standards are met according to the clients delivery principles

Your qualifications:

  • 8+ years of experience in client services environment growing accounts in an agency or management consultancy
  • Strong track record of successfully managed accounts that have grown on an annual basis
  • Strong understanding of Customer Experience & User Experience and what is required to deliver projects successfully to clients
  • Strong communication, presentation & networking skills
  • Creative thinking & analytical capabilities to build customer experience and user experience solutions on a strategic level for clients
  • Ability to work on multiple projects simultaneously
  • Excellent time management, financial management & leadership skills
  • Proven ability to multi-task, work with tight deadlines and prioritize tasks
  • Ability to identify new business opportunities during client engagements
  • Strong “can do” service attitude towards clients
  • Speak and write both in German and English

Does this sounds like your dream job? Get in touch with us to find out more!

Apply for this position now

Simple Share Buttons
Malcare WordPress Security