Q: When is a tweeting clock more influential than the editor in chief of the Guardian?
A: When you rely on an algorithm like Klout to measure influence
Klout is an algorithm which promises to ‘measure influence’ in social media. But it’s immensely flawed.
As social media started to come under the wing of Marketing Directors and e-commerce teams, it was only natural that the ROI of social media activity would come under the same scrutiny as other comms. But because social media is by its nature networked and leads indirectly to people saying or doing things, and cause and effect is therefore harder to measure, companies like Klout and Peer Index started to offer ‘proxy scores’ of influence – to help marketing managers decide who is ‘influential’, based on social media footprint and activity.
Understanding influence is a social science of its own. Measuring it adds even more complexity. And one of the central concepts of influence is that it depends on who’s asking. So reducing ‘influence’ to one number, irrespective of the algorithm behind it, is always going to fail. Yes, a Klout or Peer Index score can help to identify some people’s networks, but it’s incredibly short-sighted to rely upon it.
As a social business consultant, when I’m asked to identify influential people in a community I never start with Klout. I always start with a question: Why? Why do clients want to identify these people? What do we want them to do once we’ve identified them? How likely are they to actually do what we want? Where do they hang out online, and who do they talk to? I take a lead from the PR industry, from years spent creating stakeholder maps, using a mix of data and gut feel to understand a community, ideally from within it.
Newer start-ups in this space, like Kred, are much more subtle in their identification and application of influence. But there’s still a long way to go – I recently blogged about how measuring social media influence is like nailing jelly to a wall. It will remain so for several years to come.
Until yesterday, @big_ben_clock was deemed to be ‘influential’ in drugs because it regularly used the word ‘bong’ in its tweets. In fact it pretty much only uses the word ‘bong’. That’s how wrong Klout can be.
Chris established Restless Communications after almost 20 years’ experience spanning consumer and corporate communications, both in-house (including for the BBC during September 11th), and for the last ten years within the Fishburn Hedges Group.
He has instigated and overseen successful social media campaigns with objectives ranging from marketing or publicity generation, through to customer-service and reputation-defending for clients ranging from ITV, to Eurostar.
He speaks regularly at PR and comms industry events, and on Sky News, and shouts a lot at Arsenal.